1. Appointment Deposit & Card on File
A valid credit card is required to secure all bookings. For select extensive procedures and specialized consultations, a deposit of $50 (or higher depending on the procedure) may be collected at the time of booking. This deposit is fully credited toward your treatment on the day of your visit.
2. 24-Hour Cancellation & Rescheduling Notice
We require a minimum of 24 hours notice for any appointment cancellations or rescheduling requests. This allows us sufficient time to offer the open appointment slot to guests on our waiting list.
- Notice given > 24 hours prior: Deposit is 100% transferable or refundable upon request.
- Notice given < 24 hours prior: A late cancellation fee of $50 will be charged to the card on file (or your deposit will be forfeited).
- No-Shows (No call / No show): 100% of the deposit or a $50 – $100 fee will be charged depending on the scheduled service duration.
3. Late Arrivals
Please arrive 10-15 minutes prior to your appointment time to complete any intake forms. If you are running more than 15 minutes late, we may need to shorten your treatment duration or reschedule your session to ensure subsequent clients are not delayed. Standard late cancellation fees may apply if the treatment cannot be performed.
4. Medical Emergencies & Illness
If you are experiencing flu-like symptoms, an active facial infection, or a medical emergency, please notify us as soon as possible. We will happily waive any late cancellation penalties with timely communication.
5. How to Cancel or Reschedule
To modify your appointment, please contact us directly via phone or text at 0901.234.567 or email us at hello@pearlbyjulia.com.